CR1260 - Client Service for the IT Industry

This course focuses on the role of an information technology employee in providing quality technical client service in any given situation.  Students will develop the skills they need to interact effectively with clients, either face-to-face, on the telephone, in writing or on the web. Some of the topics covered will be Quality Client Service; Communicating with Clients; Handling Difficult Clients; Solving and Preventing Problems; Working as a Team; and Managing Stress and Burnout.
 




This course is offered in the following programs:
Computer Systems and Networking
Web Development