MR1270 - Customer Service

This course focuses on the role of quality customer service in the tourism and hospitality industry. It stresses the importance of a positive attitude; skills for effective listening and interpreting; skills for problem solving; and skills for determining customer wants, needs and concerns. Students will be able to use the skills and knowledge gained in this course to effectively provide a consistent, high level of service to customers in the tourism and hospitality industry.




This course is offered in the following programs:
Tourism & Hospitality