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TR1140 - Customer Service
The course focuses on customer service theory and practice for the tourism and hospitality sector. Students will develop skills to meet and exceed customer expectations, while cultivating a service-oriented culture to ensure exceptional guest experiences. Throughout the course, students will become equipped to deliver outstanding service while honing interpersonal skills required for success in tourism and hospitality. Students will also complete a customer service training workshop.
This course is offered in the following programs:
Tourism & Hospitality Management
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Tourism & Hospitality Services
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