Opportunities

Salary Information

CG28 - $48,994.40 - $54,236.00 per annum

To learn more about our Employment Services Team and the services we provide, please visit our website:  https://www.employmentnl.ca/english/ 

Duties and Responsibilities

• Serve as the first point of contact for job seekers, employers, and members of the public, providing timely assistance and support by responding to telephone, email, and in-person inquiries and helping clients navigate employment services and resources available through the Employment Resource Centre in St. John's.
• Perform a variety of administrative duties to support the effective day-to-day operation of the Employment Resource Centre, including maintaining office supplies, organizing resources, and ensuring the reception area and client spaces are well maintained.
• Conduct preliminary client assessments to determine eligibility for available services, identify individual needs, and direct clients to the appropriate level of service or resources.
• Provide information and guidance on job search strategies, employment programs, career resources, training opportunities, and other services available to support clients in achieving their employment goals.
• Assist clients in accessing and effectively using self-service resources, including job boards, computers, online employment services, application forms, and other digital tools.
• Research, collect, update, and maintain current labour market information from a variety of reliable sources to ensure relevant employment and labour market data is readily available to clients and staff.
• Maintain accurate and up-to-date client files, records, statistics, and reports in accordance with established procedures and applicable privacy and information management requirements, including ATIPPA regulations.
• Monitor and maintain employment resource materials and information to ensure resources available to clients are current, accurate, and relevant.
• Perform other related duties as required to support the efficient and effective operation of the Employment Resource Centre.
  
   

Screening Criteria

• Diploma in Office Administration (equivalencies will be considered). 
• Recent, relevant experience in a similar administrative role, providing front-line support to clients or the public.

Assessment Criteria

• Knowledge of general administrative support functions.
• Knowledge of MS Office.
• Ability to deliver exceptional client service.
• Ability to work in a confidential environment.
• Ability to effectively exchange information.
• Ability to work independently with limited supervision.
• Ability to manage time and tasks.
• Professionalism.
• Interpersonal skills. 

Conditions of Offer

• When requested by the Employer, a recent and satisfactory Certificate of Conduct must be provided. 
• Verification of credentials and applicable licenses, certifications, and/or professional memberships as required for the position. 

Conditions of Acceptance

As this is a client-facing position that requires daily interaction with clients and the provision of in-person assistance and support, the position is not eligible for a telework arrangement. The successful candidate will be required to work on-site at the Employment Options office, Kenmount Road, on a daily basis. 

Applicant Information

• This position is located at Employment Options (West) - Kenmount Road.
• Applications must be submitted online through https://www.cna.nl.ca/careers/opportunities on or before the closing date stated for this job posting.
• It is the responsibility of the applicant to submit an application that demonstrates the required screening criteria. Applications that do not clearly and effectively demonstrate the required criteria will be screened out of the competition. 
• Preference will be given to applicants who are a Canadian citizen, permanent resident of Canada, or those who are legally entitled to work in Canada.
• Applicants who elect to include a cover letter (optional) must upload cover letter and resumé as a combined document (PDF). 
• Information submitted as part of the application process must be clear, factual, and current to date of submission and is subject to verification. 
• Applicants will be notified of their status throughout each stage of the recruitment process.
• An offer of employment is conditional upon the satisfactory completion and review of all pre-employment requirements by the College.
• The results from this competition may be used to fill similar vacancies.

Closing Statement

For more information about this job opportunity or should you require an accommodation as part of this recruitment and selection process, please contact Diane Grandy, Selection Board Chair, by email at diane.grandy@cna.nl.ca.

College of the North Atlantic (CNA) strives to create an organizational culture that welcomes and amplifies diverse perspectives, nurtures belonging and actively seeks to eliminate barriers to equity. We invite all interested individuals to apply, and as part of our shared commitment to the advancement of equity, diversity and inclusion (EDI) as a true reflection of CNA’s core values (Excellence, Integrity, Diversity, Respect and Transparency), we encourage applications from equity-seeking groups including, but not limited to, Indigenous Peoples, racialized persons, persons with disabilities, those who identify as women, and members of 2SLGBTQIA+ communities.

We appreciate your interest in College of the North Atlantic!