Opportunities

Salary Information

CG29 - $50,250.20 - $55,819.40 per annum

Duties and Responsibilities

• Installation, configuration, and maintenance: set up and configure desktops, laptops, printers, and other peripherals for faculty and staff; install and update software applications, operating systems, and security patches; and maintain and troubleshoot video conferencing equipment. 
• Technical support and user assistance: provide front-line technical support to faculty, staff, and students regarding hardware and software issues; advise users on appropriate hardware/software solutions based on their operational and instructional needs; and assist with the deployment of new technologies.
• Help Desk ticket management: utilize the College's designated helpdesk/ticketing system to log, track, prioritize, and resolve support requests; ensure tickets are accurately documented with appropriate details, actions taken, and resolutions; monitor ticket status to meet service expectations and escalation requirements; and contribute to accurate reporting of IT support activities and workload.
• Audio/visual conference support: set up and operate audio/visual equipment for both onsite and remote presentations, events, and meetings; troubleshoot connectivity issues related to video conferencing platforms such as Microsoft Teams; and ensure that projectors, microphones, speakers, and other multimedia devices function properly during events.
• Network administration and security: monitor and maintain network connectivity; design, implement, and manage network architecture, including cabling, network switches, and security camera systems; and perform routine network performance testing and troubleshoot connectivity issues.
• Troubleshooting and repairs: diagnose and resolve issues related to hardware malfunctions, network failures, and software errors; perform minor repairs on devices; and support remote users by troubleshooting VPN connectivity, remote desktops, and mobile device access to College resources. 
• Cybersecurity awareness: Reinforcing safe computing practices and educating users on common security risks in accordance with institutional policies.
• User account and file management: configure, create, and maintain user accounts within the College's IT infrastructure; and ensure proper access controls and permissions are assigned according to the institutional policies. 

Screening Criteria

• Diploma in Information Technology, or other computer-related field (equivalencies will be considered).
• Experience in a technical environment with a focus on troubleshooting and support.
  
  

Assessment Criteria

• Knowledge of computer hardware, software, operating systems and networking principles.
• Knowledge of IT infrastructure, including servers, cloud computing and security best practices.
• Ability to exchange information effectively. 
• Ability to diagnose and resolve technical issues.
• Ability to uphold confidentiality. 
• Client-service focused.
• Professionalism.
• Relationship building skills.

Conditions of Offer

• When requested by the Employer, a recent and satisfactory Certificate of Conduct must be provided. 
• Verification of credentials and applicable licenses, certifications, and/or professional memberships as required for the position. 

Conditions of Acceptance

College of the North Atlantic (CNA) recognizes the importance of and is committed to offering flexible work arrangements to its employees. However, as a place-based organization, candidates are expected to report to the specified work location identified in this job posting, as all positions will involve some degree of on-site work, unless otherwise indicated. 

Applicant Information

• This position is located at Prince Philip Drive Campus.
• Applications must be submitted online through https://www.cna.nl.ca/careers/opportunities on or before the closing date stated for this job posting.
• It is the responsibility of the applicant to submit an application that demonstrates the required screening criteria. Applications that do not clearly and effectively demonstrate the required criteria will be screened out of the competition. 
• Preference will be given to applicants who are a Canadian citizen, permanent resident of Canada, or those who are legally entitled to work in Canada.
• Applicants who elect to include a cover letter (optional) must upload cover letter and resumé as a combined document (PDF). 
• Information submitted as part of the application process must be clear, factual, and current to date of submission and is subject to verification. 
• Applicants will be notified of their status throughout each stage of the recruitment process.
• An offer of employment is conditional upon the satisfactory completion and review of all pre-employment requirements by the College.
• The results from this competition may be used to fill similar vacancies.

Closing Statement

For more information about this job opportunity or should you require an accommodation as part of this recruitment and selection process, please contact Diane Grandy, Selection Board Chair, by email at diane.grandy@cna.nl.ca.

College of the North Atlantic (CNA) strives to create an organizational culture that welcomes and amplifies diverse perspectives, nurtures belonging and actively seeks to eliminate barriers to equity. We invite all interested individuals to apply, and as part of our shared commitment to the advancement of equity, diversity and inclusion (EDI) as a true reflection of CNA’s core values (Excellence, Integrity, Diversity, Respect and Transparency), we encourage applications from equity-seeking groups including, but not limited to, Indigenous Peoples, racialized persons, persons with disabilities, those who identify as women, and members of 2SLGBTQIA+ communities.

We appreciate your interest in College of the North Atlantic!