Opportunities

Salary Information

HL20 - $70,726.00 - $91,943.42 per annum.

Duties and Responsibilities

To learn more about our Employment Services Team and the services we provide, please visit our website:  https://www.employmentnl.ca/english/ 

The Employment Services Manager is responsible for the front-line management, coordination, implementation, monitoring, and evaluation within the Employment Services Division of College of the North Atlantic:

• Service delivery management: oversee the planning, execution, and continuous improvement of employment and career services to meet diverse needs of clients; and develop and implement strategies for early identification and referral of targeted client groups to appropriate services. 
• Human resources-related practices and staff supervision: provide direct supervisory support to staff, including coaching, performance feedback, and training; lead and engage staff in creating a client-focused, service-oriented environment that prioritizes excellence in service delivery; and encourage innovation and team approach to problem-solving, fostering a positive, supportive, and creating work environment.
• Stakeholder and community engagement: establish and maintain strong relationships with clients, employers, government agencies, and community organization to improve service coordination; collaborate with the Director and Government representatives to ensure program integration, alignment with policies, and continuous service enhancement; and identify gaps and barriers in employment services, recommending policy and service delivery improvements to enhance accessibility and effectiveness.
• Process development and improvement: evaluate current processes and identify opportunities for streamlining service delivery and reducing barriers to employment; and contribute to policy development to improve employment service delivery models.   

Screening Criteria

• A degree in Business, Social Sciences, or related field (equivalencies will be considered).
• Experience with client service delivery practices.
• Experience with career development functions.
• Supervisory experience and/or experience coaching/mentoring others. 

Assessment Criteria

• Knowledge of client service delivery models, strategies, and best practices.
• Knowledge of employment services and career counselling functions, including labour market trends.
• Ability to effectively exchange information.
• Leadership skills.
• Client-service oriented.
• Ability to prioritize workload while meeting established deadlines.
• Professionalism.
• Relationship building skills with internal and external stakeholders.

Conditions of Offer

• When requested by the Employer, a recent and satisfactory Certificate of Conduct must be provided.
• Verification of credentials and applicable licenses, certifications, and/or professional memberships as required for the position.

Conditions of Acceptance

• Occasional travel to other offices within the province may be required.
• This position will be required on site at the Grand Falls-Windsor office. A remote work arrangement is not available at this time.

Applicant Information

• This position is located at Grand Falls-Windsor Employment Services office.
• Applications must be submitted online through https://www.cna.nl.ca/careers/opportunities on or before the closing date stated for this job posting.
• It is the responsibility of the applicant to submit an application that demonstrates the required screening criteria. Applications that do not clearly and effectively demonstrate the required criteria will be screened out of the competition.
• Preference will be given to applicants who are a Canadian citizen, permanent resident of Canada, or those who are legally entitled to work in Canada.
• Applicants who elect to include a cover letter (optional) must upload cover letter and resumé as a combined document (PDF). 
• Information submitted as part of the application process must be clear, factual, and current to date of submission and is subject to verification.
• Applicants will be notified of their status throughout each stage of the recruitment process.
• An offer of employment is conditional upon the satisfactory completion and review of all pre-employment requirements by the College.
• The results from this competition may be used to fill similar vacancies.

Closing Statement

For more information about this job opportunity or should you require an accommodation as part of this recruitment and selection process, please contact Diane Grandy, Selection Board Chair, by email at diane.grandy@cna.nl.ca.

College of the North Atlantic (CNA) strives to create an organizational culture that welcomes and amplifies diverse perspectives, nurtures belonging and actively seeks to eliminate barriers to equity. We invite all interested individuals to apply, and as part of our shared commitment to the advancement of equity, diversity and inclusion (EDI) as a true reflection of CNA’s core values (Excellence, Integrity, Diversity, Respect and Transparency), we encourage applications from equity-seeking groups including, but not limited to, Indigenous Peoples, racialized persons, persons with disabilities, those who identify as women, and members of 2SLGBTQIA+ communities.

We appreciate your interest in College of the North Atlantic!