Opportunities

Salary Information

CG39 - $70,434.00 - $78,824.20 per annum.

Duties and Responsibilities

Reporting to the Manager of Information Technology, the Computer Systems Analyst II will provide technical support and operational assistance in the administration, maintenance, and security of the College's enterprise infrastructure services:

• Provide technical support for enterprise infrastructure services, including servers, applications, storage, backup systems, Microsoft 365, endpoints, and related technologies. 
• Assist with the administration, maintenance, and security of IT infrastructure environments to support reliable and available technology services. 
• Monitor infrastructure performance, capacity, backup status, vulnerabilities, and service availability to identify and address potential issues. 
• Assist with troubleshooting, analysis, remediation, and resolution of technical and security-related issues in accordance with established procedures. 
• Support the implementation and maintenance of secure, reliable, and effective IT solutions and services. 
• Collaborate with IT team members and internal/external stakeholders on the planning, design, procurement, implementation, and ongoing support of information technology assets and services. 
• Develop and maintain technical documentation, system records, procedures, and reports as required. 
• Participate in cross-training and provide operational coverage with other IT resources to support service continuity. 
• Provide on-call support outside of regular working hours, as required. 
• Perform other related duties as required to support the effective operation of Information Technology Department.

Screening Criteria

• Diploma in a related Information Technology field (equivalencies will be considered). 
• Recent, relevant experience supporting complex IT infrastructure. 

Assessment Criteria

• Knowledge of enterprise IT infrastructure, including server environments, cloud services, virtualization, cybersecurity, backup and recovery solutions, mobile device management, and related technology services.
• Client focused and the ability to deliver exceptional service.
• Ability to work independently with minimal supervision.
• Analytical skills.
• Professionalism.
• Ability to effectively exchange information.
• Interpersonal skills.

Conditions of Offer

• When requested by the Employer, a recent and satisfactory Certificate of Conduct must be provided.
• Verification of credentials and applicable licenses, certifications, and/or professional memberships as required for the position.

Conditions of Acceptance

Periodic travel throughout the province to support College operations at various campuses and locations will be required.

College of the North Atlantic (CNA) recognizes the importance of and is committed to offering flexible work arrangements to its employees. However, as a place-based organization, candidates are expected to report to the specified work location identified in this job posting, as all positions will involve some degree of on-site work, unless otherwise indicated. 

Applicant Information

• This position provides flexibility in location, with consideration being given to candidates requesting to work from any one of our campuses throughout the province.
• Applications must be submitted online through https://www.cna.nl.ca/careers/opportunities on or before the closing date stated for this job posting.
• It is the responsibility of the applicant to submit an application that demonstrates the required screening criteria. Applications that do not clearly and effectively demonstrate the required criteria will be screened out of the competition.
• Preference will be given to applicants who are a Canadian citizen, permanent resident of Canada, or those who are legally entitled to work in Canada.
• Applicants who elect to include a cover letter (optional) must upload cover letter and resumé as a combined document (PDF). 
• Information submitted as part of the application process must be clear, factual, and current to date of submission and is subject to verification.
• Applicants will be notified of their status throughout each stage of the recruitment process.
• An offer of employment is conditional upon the satisfactory completion and review of all pre-employment requirements by the College.
• The results from this competition may be used to fill similar vacancies.

Closing Statement

For more information about this job opportunity or should you require an accommodation as part of this recruitment and selection process, please contact Diane Grandy, Selection Board Chair, by email at diane.grandy@cna.nl.ca.

College of the North Atlantic (CNA) strives to create an organizational culture that welcomes and amplifies diverse perspectives, nurtures belonging and actively seeks to eliminate barriers to equity. We invite all interested individuals to apply, and as part of our shared commitment to the advancement of equity, diversity and inclusion (EDI) as a true reflection of CNA’s core values (Excellence, Integrity, Diversity, Respect and Transparency), we encourage applications from equity-seeking groups including, but not limited to, Indigenous Peoples, racialized persons, persons with disabilities, those who identify as women, and members of 2SLGBTQIA+ communities.

We appreciate your interest in College of the North Atlantic!