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The Fall 2022 Academic Plan will be available in early January 2022.
Tourism & Hospitality Services
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School of Tourism
Program Length: Two Years
Modules/courses in the Tourism & Hospitality Services certificate program will be available via Distributing Learning Service over a two-year period so that those who are working in the tourism industry or are interested in taking courses in this dynamic and growing field can do so in an alternative learning format. Students can choose to enroll in one or multiple courses depending on their interests. Course hours may be adjusted depending on the delivery time frames. Students who complete all 6 modules (15 courses) will receive a post-secondary Certificate in Tourism & Hospitality Services. This exciting learning opportunity will provide individuals with increased access to Tourism & Hospitality Services online modules/courses
the flexibility of time and place. Some practical components of courses may have an on-site requirement. For further information on Distributed Learning, please visit
Newfoundland and Labrador has captured the attention of the world like never before. Tourism has significantly contributed to the Newfoundland and Labrador economy. This program will provide a unique and flexible opportunity for individuals to increase their post-secondary educational credentials in Tourism & Hospitality Services. Whether you are beginning your career or simply wish to upgrade your skills, this flexible program is the perfect fit for you.
The Tourism & Hospitality Services program focuses on tourism knowledge, skills and modern trends, with an emphasis on the core skills and characteristics of the accommodations, and food and beverage industries. Topics of interest include cultural tourism and the arts, sustainability, social media, customer service and communications. The program also includes a field placement for hands-on experience, as well as several professional certifications. With a number of exciting job opportunities, start planning for your future today at CNA!
Upon successful completion of the certificate program, graduates will be able to:
Explain the role and social, cultural and economic importance that tourism has in society.
Identify the tourism industry sectors and explain their interdependence.
Explain the various components of the tourism industry and how these components work together.
Communicate effectively and with confidence with peers, supervisors and customers in person, on the telephone, and via email or social media.
Demonstrate entry-level skills in front office, housekeeping, and food and beverage.
Demonstrate effective interpersonal and customer service skills in a professional manner.
Contribute to the effective daily operations of a tourism and hospitality organization or business as a skilled team member.
The growth of the tourism sector globally offers exciting employment opportunities throughout the world, and graduates will be well qualified to seek opportunities within tourism and hospitality services provincially, nationally and internationally. Graduates of this certificate program should have career goals for entry-level employment. They will be able to seek employment with hotels and other tourism establishments in positions such as front desk agents, in housekeeping, and as servers and bartenders in food service operations.
Students in the Tourism & Hospitality Services Certificate program are required to complete professional certifications during
– Professional Certifications I.
Students should be aware that additional fees apply for the certifications and field trips. Additional expenses will be incurred for the purchase of items of clothing required for the program.
Eligibility for admission to Tourism & Hospitality Services requires the applicant to meet one of the following four academic criteria:
1. High School
Provincial High School Graduation Diploma with a 60% average in nine Level 3000 credits or equivalent
2. Comprehensive Arts and Science (CAS) Transition
Comprehensive Arts and Science Transition Certificate
3. Adult Basic Education (ABE)
Adult Basic Education (Level III) Graduation with General College Profile (or Business-Related College Profile or Degree and Technical Profile) with an overall average pass mark of 60%.
4. Mature Student Requirements
Applicants who do not meet the education prerequisites for this program, are 19 years at the time of application and out of school for at least one year may be considered on an individual basis under the Mature Student Requirements. For more information regarding the Mature Student Requirements, please refer to
Procedure AC-102-PR: Admission
5. International Applicants – English Proficiency
All international applicants must meet the College’s English language proficiency requirements for acceptance into regular programs. The College will accept these recognized tests of English language proficiency (TOEFL paper based 550, TOEFL Internet based 79, TOEFL computer based 213 or equivalent, IELTS Academic Test overall band score of 6.0, or Pearson PTE 53 or greater, etc.).
If a language proficiency test other than those referenced above was used, applicants can forward for assessment.
If an international applicant has attended an educational institution (high school or post-secondary) for a period of three years or more where the official language of instruction was English, the English language proficiency test will not be required.
: Some programs may require specific English language requirements and proficiency scores that differ from those stated above; therefore international applicants are advised to please refer to the specific program admission requirements as identified in the College Calendar.
Basic computer literacy skills, as well as strong core skills in English and Mathematics are definite assets for this program. These skills are important for success in the program.
2021 - 2022
October to December 2021
MODULE 1: Introduction to Tourism
Newfoundland and Labrador Tourism Destinations
Introduction to Tourism & Hospitality
January to April 2022
MODULE 2: Tourism & Technology
Tourism & Technology
April to June 2022
MODULE 3: Customer Service & Accommodations
2022 - 2023
October to December 2022
MODULE 4: Communications & Cultural Tourism
Cultural Tourism & the Arts
January to April 2023
MODULE 5: Food & Beverage Services
Professional Certifications I
Dining Room Operations
Bar & Beverage Operations
MODULE 6: Practicum
Field Placement I
- Field Placement I offered in Tourism & Hospitality Services has prerequisite requirements. Please view the course description by clicking on the course code in the 2021-2022 Program Guide (https://www.cna.nl.ca/programs-courses) for more information.
Locations & Start Dates
Distributed Learning (fully online) - October 2021