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Canadian Students

Overview Refund Tuition & Fees Refund Timelines Special Programs Textbook Refunds Continuous Learning

Canadian Refund Process

Understand the refund rules and timelines before you submit

Review how refund requests work, which fees can be refunded, what timelines apply, and where textbook, special-program, and continuous learning refund rules fit in.

Refund Tuition & Fees

Refund Timelines

Student Life & Support

Start with Student Services

Students are responsible for initiating their own refund requests by contacting the Student Services office at their campus.

This page brings together the main refund rules for Canadian students, including tuition, equipment and materials, special program types, textbooks, and customized or continuous learning.

Refund Guidance

Key refund details in one place

Use the sections below to review refund eligibility, timelines, and important exceptions before requesting a refund.

Refund Tuition and Fees

At College of the North Atlantic (CNA), students are responsible for initiating their own refund requests. To begin this process, please contact the Student Services office at your campus. All tuition refunds will be issued by Headquarters and applied to any outstanding student account balances before any funds are returned.

Refund Conditions

Application Fee - Only refundable if the program is cancelled and the student does not wish to transfer the application to another program.
Confirmation Fee - Refundable only if the student was conditionally accepted but fails to meet academic entrance requirements upon final review.
Refund Method: All refunds will be processed using the original payment method.
- Credit card payments will be refunded to the same card.
- Bank transfers refunded to the originating account.

Refund Timelines

Term	Full Refund	Prorated Refund	No Refund
Regular Term (15 weeks)	Days 1–28	Days 29–42	Day 43 onward
Intersession (up to 7 weeks)	Days 1–14	Days 15–21	Day 22 onward

Refund Special Program Types

Out-of-Sequence, Trades & Continuous Intake Programs

Students who graduate or withdraw from these programs will be liable for the actual number of weeks attended. Any overpayment will be refunded.

Textbook Refund Policy

Textbook refunds are available under the following conditions:

Books must be unmarked and in saleable condition
Books must be returned within the first three weeks after classes begin
Original receipts must be provided for a refund to be issued

Refund for Customized and Continuous Learning

Refunds for customized and continuous learning programs vary based on the duration and nature of the training. Please review the applicable category below.

Program Duration	Refund Policy
15+ weeks	Day 1 – 28: 100% refund Day 29 – 42: Prorated refund Day 43 onward: No refund
6 – 14 weeks	Withdraw after 1st week: 100% refund (with written request) Withdraw after 2nd week: 50% refund (with written request) After 2nd week: No refund
2 – 5 weeks	Withdraw after 1st day: 100% refund (with written request) Withdraw by end of 2nd day: 50% refund (with written request) After 2nd day: No refund
Part-time Continuous Learning	Withdraw 5+ days before course start: 100% refund Withdraw <5 days before course start: 50% refund No-show: No refund If the course is cancelled by the College: Full refund Special circumstances may be considered with documentation
Client Contracts	Refund terms for client contracts are governed by the College's standard Contract Training Agreements created during the initial contract setup.

Student Life & Support