Medical Office Management

• Accredited by the Accreditation Council for Business Schools and Programs (ACBSP) and the Canadian Health Information Management Association (CHIMA)
• Take part in CNA’s annual provincial Business Case Competition and have an opportunity to represent CNA at the national Business Case Competition
• Take part in Skills Newfoundland and Labrador competitions
• Demonstrate application of the Conference Board of Canada employability skills for successful entry into the workplace

• In Canada, positions supporting healthcare operations and administration earn an average wage of about $21.00 per hour and can reach an average of $29.00 per hour.¹
• Technological advancements such as telehealth services and Electronic Health Records (EHR)/Personal Health Records (PHR) have transformed medical office management, requiring employees to be tech-savvy.
• Roles focused on supporting healthcare services often have structured schedules and consistent workloads supporting a healthy work-life balance.

Upon successful completion of the Medical Office Management program, graduates will be able to:
1. Create advanced medical and business documents using extensive knowledge of medical terminology and integrated Artificial Intelligence (AI) support software to support accurate, professional, and inclusive communication with patients, healthcare professionals, and stakeholders.
2. Manage medical office operations by applying current technologies, AI tools, and administrative best practices while adhering to industry standards of ethics, confidentiality, professionalism, and compassionate patient care.
3. Apply effective organizational, communication, and problem-solving skills in a medical office environment, demonstrating adaptability, sustainability awareness, equity, diversity and inclusion principles, and respect for patient and workplace mental health.
4. Demonstrate the Conference Board of Canada's employability skills, including collaboration, professionalism, digital literacy, ethical responsibility, and effective communication, for successful entry into the healthcare workplace.
 

Medical Office Management is accredited by the Accreditation Council for Business Schools and Programs (ACBSP) across all campus locations. ACBSP is a leading specialized accreditation body for business education that emphasizes excellence in teaching, student learning outcomes, and continuous improvement. Accreditation by ACBSP signifies that the program meets rigorous standards for curriculum quality, faculty credentials, and academic effectiveness, and that it is committed to preparing students with relevant, practical skills for today’s business environment.

The Medical Office Management program is also accredited by the Canadian Health Information Management Association (CHIMA), confirming that the curriculum meets national standards for quality, relevance, and alignment with health information management competencies. CHIMA accreditation ensures the program reflects current industry practices, supports graduate employability, and maintains consistency with evolving healthcare information, privacy, and data-management requirements. This accreditation strengthens the program’s credibility and reinforces its alignment with workforce and professional standards across Canada.
 

[1] Government of Canada. (2025, November 19). Wages: Medical office assistant in Canada. Job Bank wage report