LOCATION/DELIVERY MODES & START DATES
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Delivery Legend:
On Campus
On Campus: All courses in this program will be delivered onsite at a CNA campus or at an approved location. Some courses may have online elements.
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Blended
Blended: Some courses, or parts of courses, in this program will be delivered onsite at a CNA campus or at an approved location, while other courses, or parts of courses, will be delivered online or virtually to students at another location.
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Online - Asynchronous
Online - Asynchronous: Complete coursework on your own schedule while meeting course deadlines and timeframes. Ideal for learners who require flexibility and possess a high degree of personal responsibility and self management without the structured routines of scheduled class meetings.
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Online - Synchronous
Online Synchronous: Courses include scheduled virtual class times where learners meet with instructors and classmates through live sessions. This format is ideal for students who benefit from structure, regular interaction, and the opportunity to ask questions and collaborate in real time.
Prince Philip Drive - On Campus delivery - September 2026
Online - Asynchronous delivery - September 2026
Online - Synchronous delivery - September 2026

The heart of healthcare administration.
Medical office professionals play a vital role in supporting healthcare teams and ensuring positive patient experiences.
Medical office management ensures the smooth operation of healthcare environments by coordinating administrative processes, managing patient information, supporting clinical staff and maintaining ethical and professional standards. Working in clinics, hospitals and specialized medical offices, they balance technical expertise with compassionate patient care, confidentiality and attention to detail.
This two-year diploma program is designed to prepare you with the knowledge and skills required to succeed in today’s evolving medical office environment. Core components of the program include medical office management; document production; medical terminology; medical transcription; ethics and confidentiality; effective communication; empathetic patient care; equity, diversity and inclusion in healthcare; mental health awareness; sustainability practices in healthcare settings and artificial intelligence tools used in medical administration. You will learn to use current software applications, electronic and paper medical records systems, and emerging technologies responsibly to enhance efficiency, accuracy and patient-centered service.
Additional areas of study include medical billing, scheduling methods, health information management, human relations and organizational behaviour, preparing you to support healthcare operations with professionalism and confidence.
To excel in this profession, you must demonstrate strong communication and organizational skills, discretion, adaptability, technical proficiency and empathy. An understanding of inclusive healthcare practices, patient well-being, ethical responsibilities, sustainability and AI-supported administrative tools equip you to contribute effectively to modern healthcare teams.
With the skills and knowledge gained in this program, you will be well prepared to thrive in a fast-paced medical office environment and support quality patient care.
PROGRAM HIGHLIGHTS
- Accredited by the Accreditation Council for Business Schools and Programs (ACBSP) and the Canadian Health Information Management Association (CHIMA)
- Take part in CNA’s annual provincial Business Case Competition and have an opportunity to represent CNA at the national Business Case Competition
- Take part in Skills Newfoundland and Labrador competitions
- Demonstrate application of the Conference Board of Canada employability skills for successful entry into the workplace
DID YOU KNOW?
- In Canada, positions supporting healthcare operations and administration earn an average wage of about $21.00 per hour and can reach an average of $29.00 per hour.1
- Technological advancements such as telehealth services and Electronic Health Records (EHR)/Personal Health Records (PHR) have transformed medical office management, requiring employees to be tech-savvy.
- Roles focused on supporting healthcare services often have structured schedules and consistent workloads supporting a healthy work-life balance.
OBJECTIVES
Upon succesful completion of the Medical Office Management program, graduates will be able to:
1. Create advanced medical and business documents using extensive knowledge of medical terminology and integrated Artificial Intelligence (AI) support software to support accurate, professional, and inclusive communication with patients, healthcare professionals, and stakeholders.
2. Manage medical office operations by applying current technologies, AI tools, and administrative best practices while adhering to industry standards of ethics, confidentiality, professionalism, and compassionate patient care.
3. Apply effective organizational, communication, and problem-solving skills in a medical office environment, demonstrating adaptability, sustainablity awareness, equity, diversity and inclusion principles, and respect for patient and workplace mental health.
4. Demonstrate the Conference Board of Canada's employability skills, inclusing collaboration, professionalism, digital literacy, ethical responsibility, and effective communication, for successful entry into the healthcare workplace.
ACCREDITATION
Medical Office Management is accredited by the Accreditation Council for Business Schools and Programs (ACBSP) across all campus locations. ACBSP is a leading specialized accreditation body for business education that emphasizes excellence in teaching, student learning outcomes, and continuous improvement. Accreditation by ACBSP signifies that the program meets rigorous standards for curriculum quality, faculty credentials, and academic effectiveness, and that it is committed to preparing students with relevant, practical skills for today’s business environment.
The Medical Office Management program is also accredited by the Canadian Health Information Management Association (CHIMA), confirming that the curriculum meets national standards for quality, relevance, and alignment with health information management competencies. CHIMA accreditation ensures the program reflects current industry practices, supports graduate employability, and maintains consistency with evolving healthcare information, privacy, and data-management requirements. This accreditation strengthens the program’s credibility and reinforces its alignment with workforce and professional standards across Canada.
REFERENCES
[1] Government of Canada. (2025, November 19). Wages: Medical office assistant in Canada.
Job Bank wage report
CNA Graduates from this area - 5 year trending