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Happy Valley-Goose Bay
Bay St. George
Port aux Basques
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has been developed to support continued student learning, where possible. College of the North Atlantic will continue to maximize its online learning and alternate delivery capacities to ensure that all possible program deliveries are completed to the best of its ability.
Office Administration (Records and Information Management)
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School of Business
Program Length: Two Years
This two-year diploma program incorporates a strong emphasis on office management, computer skills, and an intense study of records and information theories and practices. Major areas are Record Management Principles and Procedures, Document Production, and Office Management. Related areas include Communications (oral and written), Organizational Behaviour, and Human Resource Management.
Upon successful completion of the program, graduates will be able to:
Demonstrate a positive attitude in a business environment to help ensure successful integration into the workplace.
Independently organize and manage the activities of an administrative workplace environment for effective and efficient performance.
Demonstrate effective written and oral communication skills for use in the business environment.
Utilize effective interpersonal and teamwork skills to adapt to various business/community working environments.
Conduct research; analyze and present relevant data for use in a business environment.
Record financial transactions using generally accepted accounting principles for use in a business environment.
Utilize and integrate technology to produce business documents at an advanced level using standard document formatting guidelines.
Graduates of the diploma program may expect to find employment opportunities in public and private sectors including government, oil and gas, healthcare, legal offices, educational facilities, and general offices. As well as acquiring skills and knowledge necessary to become effective employees in today’s electronic office, graduates will have extensive knowledge and skills in information protection, management and control of records, confidentiality and security, document production, office management, plus other related areas. Graduates are trained for the following specific positions: information management technician (IM Tech I, II, or III), document control clerk, document control technician, information management coordinator, and archives assistant.
The Office Administration programs offer exit points after Year 1 and Year 2.
* Students can graduate at the end of Year 1 with an Office Administration Certificate
* Students graduate at the end of Year 2 with an Office Administration Diploma
Eligibility for admission requires the applicant to meet one of the following academic criteria:
1. High School
High School Graduation
2. Comprehensive Arts and Science Certificate (College Transition program)
3. Adult Basic Education
Adult Basic Education (Level III) Graduation with General College Profile (or Business-Related College Profile or Degree and Technical Profile)
4. Mature Student Requirements
Applicants who do not meet the education prerequisites for this program, must be at least 19 years at the time of application and out of school for at least one year may be considered on an individual basis under the Mature Student Requirements; for more information regarding the Mature Student Requirements please refer to
Procedure AC-102-PR Admission
Office Administration (Records and Information Management) is accredited by the Accreditation Council for Business Schools and Programs (ACBSP). ACBSP is the leading specialized accreditation association for business education supporting, celebrating, and rewarding teaching excellence.
CNA Graduates from this area - 5 year trending
Document Production I
Introduction to Business
Personal and Career Growth
Business Writing Fundamentals
Document Production II
Digital Tools for the Office
The Course and Lab hours per week are based on a 15 week semester. In intersession, the Course and Lab hours will be adjusted to reflect the shorter semester length. Refer to course outline.
Document Production III
Career Planning Strategies
Introduction to Records Management
Active and Semi-active Records
(minimum 2 credits)
Document Production IV
Management and Control of Records
Information Security and Procedures
Locations & Start Dates
Prince Philip Drive Campus – September 2020
Distributed Learning - September 2020 and January 2021