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Academic Programs Continuity Plan
has been developed to support continued student learning, where possible, for the remainder of the Winter 2020 semester as CNA’s response to the COVID-19 pandemic. College of the North Atlantic will be maximizing it’s online learning and alternate delivery capacities to ensure that all possible program deliveries are completed to the best of its ability.
Tourism & Hospitality Services
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School of Tourism
Program Length: 15 Courses
Start Date: September 2020
Commencing Fall 2019, College of the North Atlantic will be offering its Tourism & Hospitality Services Certificate through Distributed Learning Services. Modules/courses will be available over a two-year period (2019-2020; 2020-2021) so that those who are working in the tourism industry or are interested in taking courses in this dynamic and growing field can do so in an alternative learning format. Students can choose to enroll in one or multiple courses depending on their interests. Course hours may be adjusted depending on the delivery time frames. Students who complete all 6 modules (15 courses) will receive a post-secondary Certificate in Tourism & Hospitality Services. This exciting learning opportunity will provide individuals with increased access to Tourism & Hospitality Services online modules/courses, which allow the flexibility of time and place. Some practical components of courses may have an on-site requirement. For further information on Distributed Learning, please visit
Newfoundland and Labrador has captured the attention of the world like never before. With the international success of the Broadway hit,
Come From Away
, people throughout the globe are flocking to the province to experience this remarkable place – and its hospitality – for themselves. With the projected shortages in front-line staff and the need for quality experiences as travelers choose their tourism destinations, this unique offering will provide a fabulous opportunity for individuals to increase their post-secondary educational credentials in Tourism & Hospitality Services.
The Tourism & Hospitality Services program focuses on tourism knowledge and skills with an emphasis on the core skills and characteristics of the accommodations, and food and beverage industries. Tourism has grown significantly within Newfoundland and Labrador, contributing over $1 billion to the provincial economy. The food and beverage services industry is the largest employer, accounting for more than half of all jobs in tourism industries. Travel is on the rise and travelers are on the move; choose to become part of the exciting tourism and hospitality industry at its pinnacle!
Upon successful completion of the certificate program, graduates will be able to:
Explain the role and social, cultural and economic importance that tourism has in society.
Identify the tourism industry sectors and explain their interdependence.
Explain the various components of the tourism industry and how these components work together.
Communicate effectively and with confidence with peers, supervisors and customers in person, on the telephone, and via email or social media.
Demonstrate entry-level skills in front office, housekeeping, and food and beverage.
Demonstrate effective interpersonal and customer service skills in a professional manner.
Contribute to the effective daily operations of a tourism and hospitality organization or business as a skilled team member.
The growth of the tourism sector globally offers exciting employment opportunities throughout the world, and graduates will be well qualified to seek opportunities within tourism and hospitality services provincially, nationally and internationally. Graduates of this certificate program should have career goals for entry-level employment. They will be able to seek employment with hotels and other tourism establishments in positions such as front desk agents, in housekeeping, and as servers and bartenders in food service operations.
Students in the Tourism & Hospitality Services Certificate program are required to complete professional certifications during
– Professional Certifications I.
Students should be aware that additional fees apply for the certifications and field trips. Additional expenses will be incurred for the purchase of items of clothing required for the program.
ENTRANCE REQUIREMENTS - ACADEMIC YEAR 2020-2021 ONLY
Eligibility for admission to Tourism & Hospitality Services requires the applicant to meet one of the following four academic criteria:
1. High School
Provincial High School Graduation Diploma with a 55% average in nine Level 3000 credits or equivalent
2. Comprehensive Arts and Science (CAS) Transition
Comprehensive Arts and Science Transition Certificate
3. Adult Basic Education (ABE)
Adult Basic Education (Level III) Graduation with General College Profile (or Business-Related College Profile or Degree and Technical Profile) with an overall average pass mark of 60%.
4. Mature Student Requirements
Applicants who do not meet the education prerequisites for this program, are 19 years at the time of application and out of school for at least one year may be considered on an individual basis under the Mature Student Requirements. For more information regarding the Mature Student Requirements, please refer to
Procedure AC-102-PR: Admission
Basic computer literacy skills, as well as strong core skills in English and Mathematics are definite assets for this program. These skills are important for success in the program.
2019 - 2020
October 1 to December 19, 2019
MODULE 1: Introduction to Tourism
Introduction to Tourism & Hospitality
Newfoundland and Labrador Tourism Destinations
Tourism & the Arts
January 20 to April 17, 2020
MODULE 2: Communications & Technology I
Writing Fundamentals for the Workplace
Tourism & Technology
April 27 to June 5, 2020
MODULE 3: Customer Service & Accommodations
2020 - 2021
MODULE 4: Communications & Technology II
MODULE 5: Food & Beverage Services
Dining Room Operations
Bar & Beverage Operations
Professional Certifications I
MODULE 6: Practicum
Field Placement I