Course Overview:
This course is designed to help apprentices and trades professionals develop the communication, professionalism, and customer service skills needed to succeed in residential renovation and construction environments. Participants will explore how effective communication, respectful workplace behaviour, and positive client interactions contribute to strong working relationships, professional reputation, and overall job success.
Through interactive discussions, practical activities, and real-world renovation scenarios, participants will build skills in managing client expectations, responding to complaints, resolving conflict, and maintaining professionalism on the job site. Topics also include respectful communication, privacy and social media considerations, teamwork, and strategies for creating positive customer experiences while working in clients' homes.
By the end of the course, participants will have increased confidence in handling workplace and client interactions professionally, respectfully, and effectively across a variety of trades settings. (6 Hours)
Disclaimers
Tuition costs may vary among campuses. With few exceptions, all courses include HST. There may be additional charges for textbooks, course materials and other supplies. Courses will commence pending sufficient enrollment. Dates/times are subject to change.
Refund Policy
CCL Refund Policy for Part-time Continuing Education
For programs that are done over part-time hours/outside regular delivery hours, Students must notify Continuing Education of their Intent to withdraw or cancel at least 5 days prior to the start date of a course to be entitled to a full refund. If the Student notifies the office with the Intent to withdraw or cancel less than 5 days prior to the course start date, the Student will receive a 50% refund. A Student who registers for a course, does not notify the college of their intent to withdraw, and does not attend any classes, will be deemed a "no show" and will forfeit their tuition fees. In the event the college cancels a course offering, Students will receive a full refund. Special circumstances may apply to any of the above conditions, in which case supporting documentation Is required.